(587) 679-0183
(403) 357-9026Service Advisor
Full-time
Welcome to Pro Spec Diesel, where our roots are grounded in the expertise and dedication of a heavy-duty mechanic boasting over 17 years of industry experience. We uphold a creed of efficiency and excellence. Our workshop boasts three expansive 100-foot drive-thru bays, outfitted with cutting-edge tools and technology.
We are looking to hire a Service Advisor who has a passion for exceptional service, innovation and personal development.
The role of the Service Advisor is to ensure that customers are treated in an open and friendly manner; coordinate customer repair requests and estimate the cost of repairs within set guidelines. If you are a well-rounded, knowledgeable, organized Service Advisor who is enthusiastic about providing industry-leading customer service, we’d love to chat.
Expectations for this Position:
- Must be able to communicate well with clients, and schedule appointments.
- Catalogue customer’s concerns and comments.
- Write service orders and descriptions of problems and repairs.
- Ensure customers receive the most expedient service available through questioning and understanding repair requests. And relay customers’ repair problems to mechanics.
- Communicate with mechanics.
- Explain repairs to customers and keep an open line of communication with customers as repairs are being performed.
- Prepare an estimate including cost time and parts needed for repair and explain estimates to the customer.
- Receive and record payments.
- Handle customer complaints in a professional, resolution-focused, manner.
- Perform daily clerical and office duties such as documents required for warranties, policy settlements, repair order filing and repair preparation for warranties.
- Maintain a neat and clean appearance in the office.
Requirements for this Position:
- Minimum 3 years experience.
- Computer literate.
- A self-starter with initiative and a proven willingness to assume ownership of areas of responsibility.
- Ability to make informed decisions quickly and independently.
- Promotion of company goals by supporting and implementing changes is imperative.
- Demonstrated ability to work independently, multi-task and apply initiative.
- Great attitude & punctuality, strong communication skills, safety conscious, good instincts, organization skills and self-motivation.
Compensation:
🗓️ Full Time: Monday – Friday 8:30 am-5:00 pm
❤️🩹 Health & Dental Insurance
🏖 Vacation Pay
💸 Employee Discount
🧰 Professional Development Assistance
Salary: $20 – $30 / hour
Experienced service advisors should send their resumes to: jeremy@prospecdiesel.ca
Due to the number of applications we receive, only qualified candidates will be contacted.
Our Diesel Mechanic Services
At Pro Spec Diesel, we provide extensive diesel mechanic services both in-shop and by mobile service. From RV’s, trailers & buses, to heavy equipment and all types of light to heavy-duty commercial trucks & fleets, we pride ourselves on getting your machinery moving again.
Recent Testimonials
Hear what some of our recent customer have to say about their experience at Pro Spec Diesel!
Mark Rose
“These Truck repair’s shop is really awesome. Their customer service is amazing! They did excellent job beyond my expectation for my repair.
They are very knowledgeable and fairly priced. I would definitely recommend them!”
Jesse Youzwa
“Jeremy is a extremely knowledgeable mechanic and has fair prices, i use him for everything from oil changes and brakes on my pickup truck to major repairs on my large heavy duty oil field trucks!!!!”
Stefanie Saul
“l use Jeremy and his crew for any work I don’t feel comfortable handling myself. They have the roots and know how to tackle anything I throw at them and they get it done in a timely fashion and at a fair price. This shop was recommended to me by my father and he is also a very loyal customer…”
